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ZEROHOUR Magnetic Quick Release

Created by Amy Truong & Aaron Son

Magnetic key connector for your keys and every day carry. Glow and tritium compatible. Available in aluminum and titanium.

Latest Updates from Our Project:

Shipping phase completed! + Best Practice: Use Threadlocker!
over 2 years ago – Tue, Jul 20, 2021 at 02:03:33 AM

Hey Backers,

Good news! 🤗

As of Friday, July 16th we have packaged and shipped out the remaining pending orders! Majority of which were international backers. Our international consolidator sent out a truck to pick up the orders and are now processing them at their facility.

International Backers 🌎

If you are an international backer who has been patiently waiting for tracking numbers to update progress online, you may now do so on www.ppxtrack.com and manually enter in or copy/paste your tracking number from the tracking email you received several weeks ago. After it has made some progress through the shipping network you may then track it on www.usps.com as well. Our international consolidator is a major partner with the United States Postal Service which is why you will be able to track it from both their websites eventually. However, we recommend using www.ppxtrack.com as it is more detailed.

If by Wednesday, July 23rd (this gives our consolidator a full week to process your package) you still see no movement online at www.ppxtrack.com or www.usps.com please send us a private message so we can look into your specific package. It is possible your package has been lost or stolen which we will review and assist you on privately. You may be asked to provide your shipping address, email, and full name for confirmation which is also why we do not prefer that you leave a comment but rather a private message.

Comments & Private Messages 💬

As briefly mentioned in our last backer update: https://www.kickstarter.com/projects/prizmlite/zerohour-magnetic-quick-release/posts/3230985

We were waiting for the final batch of MQRs from our manufacturing partner. Once they arrived to us last week, we were able to hit the ground running again and packaged up all the pending orders. Now that we can take a break from packaging, we plan to respond back to private messages that we have received over the past couple of weeks. Thank you again for your patience and understanding. 🙏

Incomplete BackerKit Surveys ❌

There are now 97 backers who have not answered their BackerKit Surveys at all. We have sent out numerous invitations and reminders without a response. If you have not yet logged into BackerKit to provide us your shipping address, please go to https://zerohour-mqr.backerkit.com and enter in your Kickstarter email address to begin. A special invitation link will be emailed to you where you will be able to browse add-ons, confirm your pledge reward, and most importantly provide us your shipping address so we know where to ship your order when it is time. We are noticing backers are coming in to answer surveys at random so we will be periodically checking surveys every couple of days and shipping those out accordingly.

Best Practice: Use Threadlocker Glue and Retighten Often! ✔️

It has come to our attention that some backers have reported the top cap of their MQRs unthreading itself. Please note that this is not a defect but simply due to the nature of the product; Our design allows backers to unscrew the top cap to access the Glow-in-the-Dark vials inside the body which means that the top cap was never designed to be permanently affixed from the factory. 

With that said, we would like all backers regardless of whether or not you plan to remove, replace, or change out the Glow-in-the-Dark vials now or in the future to please stop using your MQR right now and take a moment to add a threadlocker glue of your choice (if you haven't already done so) to the top cap before using again.

Although we have offered threadlocker glue as a low-cost ADD-ON on BackerKit, we only see that 224 backers took advantage of the offering. We can only assume that there are still over 2,000 backers who are not using threadlocker glue at all. Please reference the following video below to see how it's done. This video can also be found on the campaign page under the "HOW TO INSTALL/REMOVE/REPLACE VIALS" section:

PLEASE NOTE: The more threadlocker glue you use the more effective the cap will stay on tight. But too much might spill over onto the sides of your MQR requiring some clean up, so moderation is key! Please also occasionally check to see if the threadlocker glue on your MQR is no longer holding up due to normal wear and tear and reapply if necessary. We use threadlocker blue because it still allows us to remove the cap in the future (strong hold but not permanent). However, you may opt for threadlocker red which is sold at your local hardware store for a more permanent/maximum hold.

If you have any other questions or concerns, please send us a private message. Thank you so much again for supporting our project and we will see you on the next one! 🙏

2nd batch of MQRs arriving soon, Shipping Update
almost 3 years ago – Mon, Jun 28, 2021 at 01:04:06 AM

Hey Backers,

Just checking in to let everyone know that as of yesterday, we have packaged up the final 133 international orders (with the exception of 14 or so which is a mixture of USA and International)! 🤗

Since they were done over the weekend, they will not actually be shipped out to our international consolidator until Tuesday morning. Once they arrive there, they will be sorted out and scanned in to the tracking system. International backers who have been patiently waiting for their tracking to update online should be able to track it online at www.ppxtrack.com by Friday, July 2nd and USA backers will track it on www.USPS.com. If you are a backer with a completed BackerKit Survey and are without a tracking number update by July 2nd, please send us a message with your full name and email address so we can look it up.

Locating Your Tracking Number 🔎

If you are absolutely sure you have completed your BackerKit Survey but have not yet received a tracking number at all by email, you can find the tracking number on your BackerKit Survey Confirmation Page. You simply need to log back into your BackerKit Survey and click on View Confirmation button: 

https://zerohour-mqr.backerkit.com

Pending Shipments 📦

There are about 14 orders (mix of both USA and international) that we are unable to fulfill at this time because we are now out of the first batch of MQRs. The good news is the 2nd batch is due to arrive to us this coming week. We are scheduled to finish packaging up these remaining orders by Friday, July 2nd and get them out to our international consolidator and/or local post office the following business day, Monday, July 5th. This timeline may change but we are staying optimistic there will be no delays in getting that 2nd batch in. 🙏

Unanswered BackerKit Surveys ❌

There are 108 backers who have not answered their BackerKit Surveys at all. We have sent out numerous invitations and reminders without a response. If you have not yet logged into BackerKit to provide us your shipping address, please go to https://zerohour-mqr.backerkit.com and enter in your Kickstarter email address to begin. A special invitation link will be emailed to you where you will be able to browse add-ons, confirm your pledge reward, and most importantly provide us your shipping address so we know where to ship your order when it is time.

Messages and Comments 💬

Now that we have a bit of downtime as we await the 2nd batch of MQRs to arrive to us, we can start going through the private messages to assist backers. If you are have any questions or concerns please leave us a message and not a comment. We are no longer responding to questions in the comments section because it is public and to verify your pledge we usually need to ask you to confirm your full name, backer number, email address, and/or in some cases your physical shipping address. Please also do not leave multiple messages and comments of the same question as it can add more delay to the customer service queue. 🙏

We thank you again for being patient and understanding. Working as a 2 person (and even as a 1 person team as of the last couple of weeks) has been challenging.  We will be back soon with another update when the 2nd batch arrives. Thank you!

Just checking in! We are still shipping out orders
almost 3 years ago – Fri, Jun 04, 2021 at 11:22:39 AM

Hey Backers,

Just checking in with everyone to let you know that we are still fulfilling orders. We have not been able to get extra helping hands so it is taking us longer than expected to get these all out.

Drop off from last week. This is just a small reflection of how many we have done so far.

As of today, we have packaged and fulfilled 1,249 orders out of 2,674 completed surveys. This still leaves us with approx. 1,425 orders with almost half of them being international orders. Please note that the international orders takes us longer to do because we have to count how many there are, weigh them out, and box them up to be sent to our international consolidator for the next step in the shipment process. These extra steps do require more time and we are asking backers to please bear with us. 🙏

If you received a tracking number but have not yet seen it update online, this just means your order is in a pending stack of labels below:

Stack of pending shipment labels.

We are working our fastest to get through these daily.

If you have not yet received a tracking number, please give us more time to get to it over the next couple of weeks. We print shipping labels in advance because the printing can be quite the task in itself. 😅

Emails & Messages

We apologize if anyone has sent us messages and it is taking us longer than normal to get back to you. Because there is only two of us right now, we are trying our best to prioritize sending out the orders and balancing out customer service questions as well. We promise to get back to everyone as soon as we can. 🙏

Payment Dispute

We noticed that a backer has opened a chargeback dispute because they have not yet received their order and we have not been able to get back to all the emails and messages (as stated above). We just wanted to apologize to anyone who feels it is necessary to open a dispute but rest assure, we are still working on shipments. Please also note that when this happens, we have to pause on shipping orders in order to find the disputed label in the stack above, pull it out and then reply back to our payment processor to explain the reasoning for the delay. We encourage backers to hang tight!

We will be back as soon as we have more news to share. We must now get back to the shipping grind! ⚙️ 💪

First Batch of MQRs have arrived! Rewards begin shipping soon...
almost 3 years ago – Thu, May 20, 2021 at 03:24:28 PM

Hey Backers,

Good news! 🤗

The first test shipment of MQRs have arrived! In the last update we explained that they would arrive Monday or Tuesday but they actually came in on Friday and we have already started some small batches of reward shipping over the weekend. The test shipment contained several hundred MQRs in both titanium and aluminum only, no other products or ADD-ONS were in these boxes. 

The additional $5.00 Glow-in-the-Dark vials (3 Red, 3 Green, and 3 Blue) ADD-ONS have shipped out separately and should be arriving to us in about 3 to 5 days. We will then have everything we need to officially move into the shipping phase of this project.

What now? ✅

Now that our manufacturing partner understands the packaging requirements for air transport, they are able to send out the remaining MQRs in multiple boxes over the next several days, maybe weeks depending on customs clearances (we will not need to go by cargo ship after all). We are now shipping out as many orders as possible (as stated in the last backer update, starting with those who opted for the upgraded shipping ADD-ON first) so please be on the lookout for tracking numbers by the end of this week if you are sure you purchased the upgrade. Otherwise, rewards will continue to ship in the order of Kickstarter backer number starting from lowest to highest.

Please Bare With Us 🙏

Although we expect to have some extra helping hands over the couple of weeks. We are asking for backers to please bare with us as we have a very small team right now and with 2,500+ shipping labels to print, envelops to be stuffed, and labels to be affixed, it can take awhile.

We will be back again soon with more news as they develop. 

Thank you!

Small batch of MQRs should be arriving to us soon!
almost 3 years ago – Thu, May 20, 2021 at 10:05:56 AM

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